Sunday, October 4, 2009

Why I love my credit union

Years ago, while working my way though college I stumbled into a banking job. There were some perks to working for a “big bank”, like learning the ins and outs of the finance world. After 3 years I had worked my way up to the title of personal banker. I loved this position, at least at first. I felt like I was really helping people. After about 6 months a big ball of reality blind sided me. My job was not about helping, it was about selling. It was about selling whatever the trend product was at the time. I hit one of my lowest points when I was ordered to walk around a college campus targeting new students, enticing them with candy bars to fill out credit card applications. It felt ethically slimy. Shortly after that, I transferred to a different branch.

At my new branch my eyes were forced open even wider. I soon learned that the “big bank” not only held no regard for it’s customers but also cared very little for it’s employees. Our branch went through 3 robberies in a 6 month period. There were even shots fired at the last one. The “big banks” response was to put a 70 something year old unarmed guard in the building part time; and move us up from number 8 to number 6 on the “at risk” list. That’s when I quit

The last robbery had left me needing about 6 months of intense therapy and a fun little title of PTSD. I truly believe that everything happens for a reason… My husband thought that he needed to get me out of the house at least once a week, so we started bowling (I even have my own shoes). We soon made friends with a family that would meet up every Saturday for some bowling in the dark. That’s where I met Bobbie. Bobbie told me all about this fabulous credit union that she worked for and insisted that I would love working for them too.

I knew from the start that I had wasted so much time at the “big bank”. Verity was about their members first. While still making sound business decisions we were never ordered to push any one product, but trusted to find the members need and help them with it. The members loved us too. I’ll never forget, one of my favorites, she hand knit me a baby blanket when she found out that I was pregnant. I’ve used it for all three kids. After working in such a hostile environment for so long, the change to Verity was like coming home.

I know that my story is a little dramatic, however, I have heard similar stories time and time again. People getting fed up with poor customer service and then finding refuge in their credit union. So I ask why? Why wouldn’t you use a credit union over a “big bank”? For the most part they have better rates, they are just as safe, they are totally accessible (with shared branching), and most importantly, they are all about you.

Saturday, October 3, 2009

Last Confessions...

I want to put it all out there (series three)

-I have a hard time toning it down when I’m excited
-I won’t get a dog because I don’t think we are responsible enough… how
  did we get 3 kids?
-I cut my son's hair because I don’t want to pay for it
-I cut my husbands hair because he doesn't want to pay for it
-I do anything for quite time, including paying the bills
-I hate the way my husband mows the lawn
-I love people watching… you people should watch what you do
-I believe in making friends with everyone I meet
-I love small town parades
-I believe in saying yes first
-I like to raise money for good causes
-I don’t like whiners
-I can remember exactly where I sat in Kindergarten
-I can’t remember if I put deodorant on this morning
-I make a lot of lists
-I still play pretend… in my head
-I love budget planning
-I am crafty
-I believe with all my heart that I would make the perfect Verity Mom!

Thursday, October 1, 2009

The gift of gab

Today I worked in the nursery at my daughters preschool. There were three adults in there, all talkers and only 6 kids. It was a fun morning. Two and a half hours of sharing. We talked about everything from grocery store coupons to childhood cancer. By the end of our time together something dawned on me, women like to share things.

As moms we sometimes feel like our voices don’t get heard. After all, who wants to hear about how you found your favorite laundry detergent a whole dollar cheaper somewhere, or that the latest greatest discipline technique is nothing more than hype. Other moms want to hear, that’s who. As moms we have an unspoken sisterhood of knowing that we have all been “there” or will be at some point. We want to feel useful, smart, and taken seriously. We want to be heard, and because we want to be heard we talk. We talk to our kids, we talk to our husbands… but lets be honest, they’re not listening. So, we talk to other moms.

Moms like to listen too. As a new mom I can remember talking to a telemarketer for close to an hour one day. I was so thrilled to talk to another adult that I didn’t care that they were trying to sell me something. I listened to their whole speech on why I needed to buy magazines from their company and by the end not only decided to support their charity but also told several friends about them (I support mothers against drunk driving M.A.D.D.). Since that time I have learned that by simply listening to other moms and their tips I can save a lot of time, money, and anguish.

That is why I feel so much bra burning excitement for Verity Credit Union's Verity Mom competition. This competition has so far, proven to be an incredible marketing campaign with a message to all business’s out there. Mother's matter. All three of us women (the finalists) have a lot to say and offer. If you haven’t already, I encourage you to go to and place your vote. It’s not just a vote for Verity Credit Union.s next spokesperson, but a vote to say a mothers voice can be heard in the big world of business.